Frequently asked questions - About WinLion in Canada

Gambling with responsibility

Can I close my WinLion account for a while?

Yes. WinLion allows you to temporarily close your account through self-exclusion or a cooling-off period. These tools are crafted to help you step back and regain perspective whenever needed. You can choose a short break from 1 day to 6 months, or apply a longer self-exclusion period of up to 12 months. During this time, your access will be restricted — no deposits, gameplay, or promotional emails. To activate, visit the Responsible Gaming section of your profile or contact our discreet support team. WinLion ensures that every pause is handled respectfully and securely.

What tools does WinLion offer to help me gamble responsibly?

WinLion provides a full suite of Responsible Gaming tools to help you stay in control at all times. You can set daily, weekly, or monthly deposit, loss, and wagering limits, restrict playtime, or use our self-exclusion feature if you need a longer break. The system is flexible and entirely self-managed, giving you autonomy without pressure. WinLion also ensures that all limits take effect immediately and cannot be overridden until the period expires. This responsible approach reflects our belief that luxury gaming should always be balanced, transparent, and emotionally sustainable.

How can I set limits on my gaming activity at WinLion?

Setting personal limits on WinLion is quick and straightforward. Log into your account, navigate to Responsible Gaming → Limits, and choose your preferred restriction type — whether it’s a deposit cap, loss limit, or wagering threshold. Select a timeframe (daily, weekly, or monthly) and confirm your settings. Adjustments that reduce exposure take effect instantly, while increases include a short delay for reflection. If you require assistance, WinLion’s support team is available 24/7 to help you apply limits confidentially. These measures are part of our enduring commitment to integrity, care, and responsible enjoyment.